Frequently Asked Questions

Are all items purchased online covered by warranty?

Products sold directly by Golden Leaf Store are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

We also offer a standard 7 day return policy for eligible items in case you need to make a return.

To return any items bought on Goldenleafstore.com, ensure the item is in line with the conditions in the Return Policy.

Are all products on Golden Leaf Store original and genuine?

Yes, we are committed to offering our customers only genuine and original products.

How do I pay on Golden Leaf Store?

You can choose from the different payment methods available on Golden Leaf Store. Please find below the list of available payment methods:

Pay on Delivery (easy and simple at your doorstep)

Credit/Debit Card

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Will I receive all the items in my order at once?

Yes all item purchased by the buyer are all confirmed and shipped together

How do I cancel my order?

You can cancel your order by contacting our Customer Service here. Contact us

How will the delivery be done?

We process most of our deliveries through a reputable Delivery Courier Companies.

What is the estimated delivery time?

Standard delivery time is 3-5 days however, this may vary by location and even product.

Do I have to pay shipping fee to get my Product?

You will have to pay shipping fees based on your location and you can enjoy free shipping for certain items under promotion, visit our shipping policy  here

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

Does Golden Leaf Store deliver internationally?

Goldenleafstore.com doesn’t deliver items internationally.

You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within Nigeria.

How can I return my product?

Yes it can, however this depends on the product ordered and the location for delivery.

Steps

  • Initiate a return

Return via contact form, or call us if you have any questions.

  • Return after authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

  • Package the item

Place the item in its original packaging, including any accessories, tags, labels or freebies.

  • Return the item

Return the items via the Name and address provided by us below:

Name: Golden Leaf Electronics

Address: 186, Old Ojo Road, LG Building, Agboju Market, Opp 2nd Gate, Festac Town, Lagos.

  • Refund processed

Once we receive your returned item, we will inspect it and process your refund via bank transfer OR Bank deposit depending on your option, and this cannot be changed after option has been registered by our CS team.

Are there any hidden costs or charges if I order from Golden Leaf Store?

There are no hidden costs or charges when you order from Golden Leaf Store. All costs are 100% visible at the end of the checkout process.